Proliance Surgeons

Dr. Cornejo is an exceptional surgeon and an even more exceptional human being. From the very first appointment, she made me feel seen, heard, and truly cared for during one of the most vulnerable times in my life. Her expertise and confidence immediately put me at ease, and her ability to explain everything clearly and thoughtfully helped me feel informed and empowered every step of the way. What truly sets her apart is her warmth and compassion - she brings a calm, reassuring presence that makes all the difference. I am incredibly grateful to have been in her care and would recommend her wholeheartedly to anyone looking for not only a highly skilled surgeon, but also a kind and deeply caring physician.

Dr Olson is amazing! He takes great care in working with his patients and addressing their needs/concerns. I always know I am safe and in good hands with Dr Olson. Nursing and MA staff is also awesome! They really take care of you.

My surgery and anesthesia experience at this facility was fantastic, but Julie in the billing department made this whole ordeal an incredibly stressful and exorbitantly expensive experience. She waited so long to start the prior authorization process that my insurance had not approved or denied it prior to surgery, so we had to scramble to pay over $13,000 out of pocket on the morning of my surgery, and I am seriously concerned that we won't get that money back. She started the PA one week prior to surgery despite my calling multiple times and asking her to start it sooner. She dodged my calls numerous times, and I was unable to reach her via voicemail or email. At one point, I called and asked to speak with her and was told, like always, that she was busy and couldn't come to the phone. Yet she was able to tell the receptionist to relay to me that the PA had been started, and I had nothing to worry about. I checked with my insurance company days (maybe weeks?) later, and it still had not been started. When I was finally able to reach Julie on the phone after repeated calls, she reassured me numerous times that I shouldn't worry and the insurance company would reach a determination about the PA prior to surgery, and it would likely get approved for 9 out of 10 procedures just like it did the last time I had this surgery in August of 2025. That did not happen. She also gave me an extremely backhanded compliment and said I was "a really good advocate" for myself, indicating that I was bothering her. To make matters worse, insurance ended up denying the PA right after surgery for all of the procedures. Julie admitted that she spoke to another biller who said maybe she shouldn't have submitted all of the CPT codes together since nine out of the ten procedures were already covered under my insurance benefits. I wonder if this could have been avoided if she only submitted a PA for the one procedure that required prior authorization. It has now been two months since surgery, and I am still waiting to hear back from their corporate billing department about whether or not my insurance covered the procedures when they were billed. My husband and I are now $13,000 poorer and left feeling incredibly frustrated by our experience with Julie in Billing. I also filled out their patient satisfaction survey with this info a while ago and never heard from anyone, so I assume they just don't care.

The nursing staff was friendly and comforting for the stress one feels getting prepped for surgery. The doctors inspired confidence that they were highly experienced and on their game. As much as getting a knee replacement is no small matter, it was as reassuring as it could be.

Kudos to Cristy amd Nancy for their compassion, dedication, and knowledge, which helped me smoothly navigate a referral to their servives. I recommend working with these dedicated folks.