Highline South Ambulatory Surgery

I called billing with a question. AMBER has a message on her phone that states she would be out of the office starting 7/10 and would return calls on 7/17. I called on 7/21, and she had not yet changed her message. I left a message on 7/21, 7/22, 7/23, and 7/24. She has yet to return my call. I called the main office, and I am unable to leave a message because the mailbox is full and it's unable to accept any messages. Please call back later. Does this office have any working phones? OR someone to monitor messages. If I do not pay this bill in question, they could turn me over to a collection agency. They need to be accountable.

During covid, one would expect all staff, especially nurses and physicians would be wearing masks. I contacted the Director of Infection Control to inquire about procedures before going here two weeks ago for a procedure, he assured me everyone would be wearing masks and how important infection control is. This was lip service from the infection control director and not what I experienced as infection control practices are severely lacking here! During the pre-op process, the nurse assigned to me and another one were not wearing masks and at times were less than 6’ from me! In addition, the restroom was dirty and after I alerted staff, when I went back later, it was still dirty. I’d avoid this place at all costs for procedures until they can up their infection control practices and make patient safety a priority. In addition, I filled out their survey, no response. They also failed to call for the check in call the day after although they tell you that’s why they’re taking your phone number.

The nurses were fantastic, procedure went well. I can’t begin to say how fabulous the staff is at Highline! Thank you for your caring & help!!!! The best!!!!!!