St Lukes Surgical Center

have seen several doctors at St. Luke’s Laser & Eye Institute and am currently being followed by Dr. Scherer for some potentially serious eye issues. Throughout my care, the experience has consistently been professional, thorough, and reassuring. Dr. Scherer is knowledgeable, takes the time to explain findings and next steps, and inspires confidence. I have also consulted with Dr. Pit Gills regarding cataracts and have undergone laser surgery to relieve eye pressure. I truly believe I received world-class level care. The office is large with plentiful parking and is set on a beautiful campus with an ample waiting room. Appointments are easy to schedule at the location most convenient to you, and everything you need is in one place, including diagnostic testing and surgical facilities. The staff is courteous and efficient, and the practice is very well run. Those of us in the Tampa Bay area are fortunate to have this outstanding resource to help preserve our precious vision.

St Lukes Institutes for eye care is absolutely phenomenal. The Physicians, nurses, and staff are always kind, caring, and very professional. They saved my husband's eye from going blind when no one else could. They treat you like family and the atmosphere is always warming. Top Class in every way! So blessed to know you are always in the best of hands when it comes to your eye care. Thank You St Lukes and Dr Gills. 💫

Overall, my experience was good. - I was referred to St. Luke’s by my eye doctor. - The initial evaluation appointment went smoothly and was efficient. - Patients should plan to spend approximately 2–3 hours for the evaluation visit. Surgery Day Experience: Patients are moved through the surgical process in an assembly-line manner, which was acceptable, but worth noting. The nursing staff was very kind, attentive, and supportive. The individual who spent the most time speaking with me on the surgery day was the chaplain (female), which I appreciated. Immediate Post-Surgery Follow-Up: A follow-up appointment is conducted immediately after surgery in the same office. After my first eye procedure: Neither the nurse nor the physician introduced themselves. Both appeared very annoyed when I asked questions. After my second eye surgery: The nurse was very helpful and supportive. The physician (same dr. as the first post-op) conducting the follow-up seemed disengaged, did not offer a greeting or smile, and appeared (again) irritated when responding to questions. Post-Operative Office Visits During post-op appointments the following week: Assistants did not introduce themselves. ((Seems to be a theme throughout this organization) The physician spoke very quickly and appeared rushed, although he did take the time to answer all of my questions. I have been seeing eye doctors for over 50 years and have never experienced an office where staff consistently did not introduce themselves. At my final follow-up: I was assisted by a junior staff member who appeared to be very new. Dialing in my prescription took a long time. Patient Survey Feedback: Patients are told they will receive an evaluation email after each visit. I received one survey after the initial evaluation but did not complete it due to time constraints, work, and cataract surgery shortly afterward. I did not receive any additional survey emails following subsequent visits. The survey link is now inactive. When I asked the front desk staff, I was told surveys are sent after each visit; however, I only received the first one - which again is not active after a few weeks. I raised this concern during a follow-up visit, which is the reason I am providing this feedback through a Google review.

I took my father, 84 years old, to St. Luke's for a vision and eye exam and received his prescription for his new glasses. I took St. Luke's prescription to Eyeglass world to have his glasses made. Unfortunately, the prescription from St. Luke's was incorrect and my father was seeing tilted and felt very uncomfortable. We brought the glasses back to Eyeglass world and they offer to perform a new eye exam. It turned out that the original prescription from St. Luke was off by a lot. We have to have eyeglass world made a new set of glasses with the correct prescription. In a positive note, since you enter the building, the staff is very friendly and professional. We didn't have to wait long to be seen. I will not go back to St. Luke's for regular eye exam but definitely I will trust St. Luke's with any other eye conditions.

I finally have an answer after two years of appointments and seeing three different eye doctors. St. Luke’s actually listened to what I have been describing instead of brushing it off or telling me to “sit up straight” to see better, like one of the other doctors did. They took my concerns seriously, found the real issue with my vision, and started me on treatment. It is a relief to finally feel heard and to know what has been going on. They will be my eye doctor for life.