Roxbury Surgery Center

This surgery center erroneously charged me for a thousand dollars months ago and is dragging their feet to reimburse me for their mistake. I’m going to have to sue to get my money back. They are horrible. Avoid at all costs.

Same experience as everyone else. Their billing department is highly unprofessional and does not send the invoices despite several requests (emails, calls) over weeks through the appropriate channels. It is impossible to get ahold of anyone. When else do you pay for something and then not get a detailed receipt?

My experiences mirror everyone here. The billing dept is awful. This facility was unfortunately required for use with Dr. Alexander, who is amazing. They sent an updated invoice after the first was paid in full, then had no record of my paying the first invoice, despite the fact that they sent me a receipt for payment. The second invoice sent was for $2500 less, because the doctor removed one procedure. Although the procedure had not even occurred, they would not refund the money. 8 weeks and 5 emails and three phone calls later, they still have not completed the surgery notes to confirm a procedure that was not ordered, did not occur. They do not answer the phone or respond to emails.

Was diagnosed with breast cancer, so I had an egg retrieval done here prior to starting chemotherapy. The surgery experience was fine, but I've been trying to get invoices for the services (to send to my insurance company for reimbursement) for about 6 weeks. It took a solid 3 weeks to get one invoice, but still trying to get one for the anesthesia fees. I've probably left about 10 messages for the anesthesiologist and sent numerous emails. No one that I can get on the phone in the office seems to be able to help (nor really care). Extremely frustrating during an already trying and stressful time.

My experience mirrors the others. No response to a request for a super bill after 4 emails, countless phone calls, and 4 weeks of waiting. I can't get reimbursed because of their incompetence.