Premier Radiology Pain Management Center

I had X-rays done at Premier Radiology and, unfortunately, the experience has turned into a months-long billing headache. At the time of my visit I provided the correct insurance information in person, yet they billed the wrong insurance anyway. What should have been a simple fix has stretched into more than six months of phone calls, confusion, and very little communication. Getting in contact with the billing department has been extremely difficult. Each time I called, I received inconsistent information, and it took seven separate calls before I finally learned that my insurance had already been billed correctly and paid! Yet I was still waiting on a refund. The issue doesn’t seem to be with individual staff members, but rather with the administrative and billing process as a whole. It felt disorganized, unclear, and incredibly frustrating to navigate. I’m sharing my experience so others know what to expect. If efficient billing and clear communication are important to you, I would strongly recommend considering another imaging center.

Nice location with a short wait time. Tiffany J at the front desk went above and beyond during the check in process! I appreciate her positivity and insight. Update: That interaction with front desk was the best of the appointment. The actual technician blew a blood vessel and didn’t explain the scan at all, so I had know idea what to expect, what to do, or if what I was feeling was normal. She acted as if a bone scan is a normal occurrence. The scan was on the 11th as of today the 21st, my doctor hasn’t received the report. I had multiple scans at other premier locations and the reports were received within a day or two. I would not come back to this location. Update 2: After 22 days the scan report was finally received. Shame on this locations wait time for critical services.lowering my initial rating. Tiffany J was the only positive experience here.

There was some confusion with my appointment today where it was accidentally cancelled. I arrived 1 hour before the appointment time I was expecting and Tiffany worked me in with no problem. I was ultimately worked in at roughly my initial appointment time. Tiffany is an awesome team member who takes care of your patients.

3.5 ☀️☀️☀️ Pros- convenient location, front staff are courteous. The tech was good communicator. Cons- facilities. Terrible signage. Once inside the suite you can access a display w room numbers etc. But from exterior there's not clear indication where Premier is. The nail/spa business in same building was oh so easy to find. No signage for Pemeier on the outside. Parking: only 2 ADA compliant spaces. And regular parking slots were narrow, but fine if you drive a Honda Fit

I traveled approximately 100 miles to premier and everything was fine until the girl taking me back ask if I brought the remote control to my inspire device. Make sure your patients know to do this! Wasted trip and a waste of time. I just told them to cancel me.