Peak One Surgery Center

This was an elective minor surgery which required sedation. Protocol required fasting of 12 hours which was not a problem. I arrived at 11:30 am and was taken back to prep at 11:50 am. I was informed that I was 3rd in que and to expect about one and half hour wait. I was given IV fluid and frequent checks by a nurse as I rested. Surgery was as planned and recovery attended by informative and pleasant staff. The entire event could not have been improved upon.

I arrived at Peak One Surgery Center at 8:30 am as directed. I had not drank or eaten anything since the night before as directed. I am 68 years old and was there because I broke my wrist 2 day before and needed surgery, so I was not at my best and in some pain. They left me in a crowded waiting room for over two hours!! When I finally told them I was going to leave they said they would take me back so I could lie down. My blood pressure was extremely high by that time. My surgery took 30 minutes with no complications but I was there for over 6 hours! They had many excuses but basically they will keep patients waiting to maximize profits. The nurses are kind but I will not go back there.

Money hungry and unorganized facility. I agreed to their payment plan and paid all bills on time yet they still sent my bill to debt collections, even just one week after I paid them $800. They also threatened to cancel my surgery unless I paid over $2,000 before surgery even with insurance. Also my nurse cut herself multiple times. They also had wrong medical information about me even though I entered my medical information correctly. They thought I was a heavy smoker and didn’t realize I didn’t even smoke until I was in the operating room. I prefer the Steadman clinic but wasn’t able to go there this time for the particular procedure that I was having.

I had a great experience, despite being there for surgery. The nurses were amazing. Heather, who was with me when I first got there realized I was nervous and talked me though it. There was another nurse with long curly hair who also made sure I was comfortable before I went in for surgery. I want to thank them all for making my experience as good as possible. I really appreciated it!

There is a very rude employee named Tamara Hearst working here. I had a voicemail saying I had a surgery here back in May and had outstanding balances due and when I called back simply wanting to clarify if I was the right person or which of my insurances was billed for a surgery I've never received, she rudely cut me off and said it was taken care of. Naturally, I wanted to know how or why my insurance was billed for something I've never received and when I asked for clarification, Tamara rudely cut me off and YELLED that it had been taken care of without as much as an apology for mistaking me for somebody else or reassuring me that my insurance wasn't billed for something I never had done and rudely hung up on me mid question about how my insurance was compromised. I work in customer service with confidential information as well and I must say she was absolutely horrible and could've handled the situation MUCH better and at the least heard me out rather than yell at me after concerning me about my own insurance. Not only rude but inept to top it off. Bet she thought I wouldn't find out where she works and put in a complaint but your employer has to know little miss ray of sunshine.