Pavilion Surgery Center in Orange, CA, specializes in a range of surgical services including ophthalmology, orthopaedic surgery, and gastroenterology. Their dedicated team is committed to providing high-quality care in a comfortable environment.
At Pavilion Surgery Center, patients can expect personalized care from their experienced team throughout their surgical journey. They prioritize patient comfort and safety, ensuring a smooth process from consultation to recovery. Their facility is equipped with advanced technology to support a variety of surgical procedures.
Insurance participation changes, confirm coverage with the facility before your visit.
My daughter having eye surgery was so scary! The nurses made it amazing. They were so attentive, kind and went above and beyond to make her and I so comfortable and happy. They have the sweetest hearts and were just amazing. My daughter was even inviting them to her birthday party♥️♥️ thank you so much for taking such great care of baby!
the surgery went great. But the billing is another story. I contacted billing on many occasions notifying them that they used an incorrect code to bill insurance. So one month later I am still trying to determine if they will ever correctly code the procedure. Billing appears to be outsourced and I cannot directly contact Pavillion.
I see most of one star reviews are patients who have issues with billing department over refunds since this medical office has prepayment requirement. I also am waiting for refund from service done in October 2024. If you are top management of this office, I urge you to take actions right away to provide patients refunds that you have been holding right away. It is not right to use patients refunds to improve your cash flow statement. If you are patients who have been waiting for refunds for more than 2 months since insurance settlement, I urge you to also express you concerns. BTW, I would like to point out the medical staffs are great (I would give five stars to them). It is unfortunate that their billing department is tarnishing all the efforts put in by the medical staffs. I am hoping that I do not have to report to government agencies to investigate possible malpractice in their billing department.
They lie to you. They will tell you your appointment is at one time when it's really 2 hours later(9:30 was actually 11:30). Then they run late. 5 hours for a cataract surgery from arrival to completion is not acceptable.
This is only based on the customer service in the billing department. I recieved a text about an outstanding payment. I called to let them know that I had already paid it. The person answering the phone says, "Hi." That was it. Not, "hi, billing department, how can I help you." I proceed to tell her I recieved a text about a payment that I had already paid. I start to give her the account number, she interrupts me and says what is this regarding. I tell her, she says give me the account number. I give it, she says its paid and account is closed. I asked why I got a text, she said why did you get a text, who from? I said, I got it this morning from Pavilion Surgery Center. "Well I don't why you got that?" Absolutely rude and should not be handling the phones. Now I know why this place has a 3 rating. Because of the incompetent billing department. Update: I just received a bill statement in the mail. The same day I wrote this review! Are you serious?
They offer a variety of surgical services including ophthalmology, orthopaedic surgery, gastroenterology, pain management, plastic surgery, podiatry, obstetrics & gynecology, and otolaryngology.
Yes, their center is designed for outpatient procedures, allowing patients to return home the same day after their surgery.
Yes, they provide services in both English and Spanish to accommodate their diverse patient population.
1140 West La Veta Ave, Suite 300, Orange, CA 92868