Park City Surgery Center

Raved to my dad about how well and wonderfully this place is run and he said "Makes me almost hope I need surgery so it can be done there." I've had multiple other out-patient surgical experiences and this was far and away the best. Everything ran so smoothly, and everyone was kind, warm, seemed to like working with each other, and knew exactly what was going on the entire time. From the check-in experience to the nurse helping me out to the car (and with all the materials they sent me home with) I knew I was in great hands. Other surgery centers should study this place to see how well things can run when run by a team like this!

My whole experience from start to finish was exceptional . I have had two surgeries here and the whole team was amazing ! They were great listeners and showered me with compassionate care. The anesthesiologist was attentive and listened to me as I gave him details of what has worked in the past . The gal , Amy at the front was so kind and the billing process was flawless. I would highly recommend the surgery center as they take pride in making you feel comfortable and cared for . You will get exceptional care here !!!

PLEASE READ UPDATE BELOW. My husband had a total knee replacement on August 7th, 2025. I would give everything about the surgery itself five ⭐'s to include: pre-op, ( Molly), surgeon, (Dr. Matt Shirley), and post-op. (Arlene). PERFECTION. HOWEVER, I had to talk to billing the day before. To be exact, Margarita. The stress that goes along with having to have surgery, and then to be bullied by the billing department the day before demanding $2400 without any consideration of deductible and/or EOB's while having other claims being processed is truly incredulous to say the least. I immediately called insurance prior to paying, whereas insurance ended up having to talk to Margarita's supervisor to come up with a solution, which was $650 down and then going on to a payment plan. I was also calling our insurance, BCBS, to find an alternative hospital the day before surgery. I am obviously not the only person who has had a problem with the BILLING department. I think a different billing strategy, or a good opportunity for training employees could only benefit the entirety of this hospital instead of just the surgical department carrying the five ⭐'s for the entire business. ***UPDATE: I received a phone call from Alissa, the supervisor, who was very kind regarding my review. She seemed to be in agreement regarding employee training for a more positive experience and was never defensive, which is what I was expecting. A sincere and warm appreciation comes from me for the follow-up and by letting my frustrations be heard. I am upgrading my 1 star to 3 stars due to her acknowledgement and her ability to professionally accept my criticisms. Thank you.

Okay, wow, I wish I would have read the reviews about the billing department first. They made me pay $4,000 on the day of my surgery assuring me that I needed to do that so that I would hit my max out of pocket and it wouldn't cause issues for other providers afterwards. Wrong. They took forever to submit their claim, putting my physical therapists and everyone else in limbo aftwards not knowing how to bill me. Then finally it processed and turns out they needed to refund me $2,000+ back. So now I have bill after bill coming from PT, doctors, etc asking for the money they didn't get because the surgery center tried to claim it all. The facilities and the doctors were great, but go see them at their other offices... The last thing you want to be dealing with after surgery is calling all your providers back telling them you don't know if you can pay them or not. Oh yeah and they said it will be 45 days to get my refund, meanwhile I know how to pay these other people what I owe them while they hold on to thousands of dollars of my money..

The staff was professional and caring and made my experience exceptional. I would recommend Park City Surgical Center to any of my friends or family. They were the best.