The Orthopedic Surgery Center in Phoenix specializes in comprehensive orthopedic care, including knee, hip, and shoulder surgeries. Our expert team is dedicated to providing advanced treatments for sports injuries, total joint replacements, and pain management.
At our facility, patients can expect personalized care and a thorough evaluation of their orthopedic needs. We prioritize comfort and safety throughout the surgical process, ensuring a smooth recovery. Our team is committed to guiding you every step of the way.
The care I received on the day of my surgery was great. The issue I had was with the financial department’s handling of my surgery payment refund. You are required to pay half of the estimated surgery cost upfront, which I did, and after the claim went through my insurance I was informed that a refund would be issued since I had overpaid. I was not informed how I would receive the refund and assumed it would go back into the original form of payment which was my credit card. After a month of not receiving the refund, I contacted the financial/billing department and was informed that the refund was processed and completed. After asking for more clarity, I was told that a check was mailed and cashed/deposited, clearing their bank account, and after informing them that I had never received a check, was told there was nothing that could be done except to contact the bank that processed the deposit. However, without the account number from the transaction, there was nothing the bank could do to look up the fraudulent deposit. After several visits to the bank and filing a police report, unfortunately there is nothing that can be done to fix the matter. I understand that their policy is to mail refund checks, but in the future, it would be good to give the option to pick up the check at the office for those who live in an area where mail delivery issues happen often. For instance, we often receive mail delivered to the wrong address and have to mail it back to the sender. Also, the staff I had communicated with were not very compassionate when discussing this matter initially, and I heard laughter in the background and a prompt “no” when one of the reps went to ask another staff member to help me with the issue. Overall, I felt everything could have been handled in a more professional and compassionate way, as it is not a fun experience to have a check stolen from you. I hope that this review helps prevent someone else from experiencing a similar problem in the future.
Everything is first rate and excellent!! I had knee meniscus tear repair with Dr. Lee. Excellent experience, from check in, pre op prep, operation, and post op. I’m totally satisfied. Entire staff was thoroughly professional, pleasant, and competent. Kudos to Lori Smith, Dr. Lee. Dr. Katz, Evelyn and Candace who all did an awesome job!! The place is modern, clean, and everything I could expect, and more. I can highly recommend all involved, thank you all!!!
I had a meniscus root tear repair and a small ACL tear repair with Dr. Liles. He is amazing. I want to give a shout out to all involved in my care—hope I get it correctly recalled. Mariam was my preop RN. Thanks for being so kind and your IV skills were amazing. Mike the circulating nurse put me at ease. Felt very comfortable with anesthesiologist, Dr. Silver. To the post-op RN—I don’t know your name because I don’t even remember my husband driving me home, but thank you for recovering me and getting me 100% ready to go home. You told my husband I was a chatty Kathy—sorry. I don’t get out much and I guess anesthesia does that to me. You’re awesome and thanks. Thank you to Logan for the calls checking on me. You’re also awesome.
I had my knee replacement a week ago. The person checking me in was pleasant, efficient and friendly. The staff in the back were professional, helpful, friendly, respectful and efficient. My anesthesiologist was awesome. I had an overall great experience. The surgery center so far has called me everyday for 4 days. To check in on me. I was told today they would call back in 2 weeks for my next follow-up call. I'm so impressed at the great care I have had through this whole process. I look forward to having my other knee replacement scheduled in 7 weeks. I would definitely give more stars if it was allowed.
I had major shoulder surgery in August of 2023, my husband had knee surgery in November of 2023, and I had knee surgery in May of 2024. Same pre-op bed, nurses, and Dr. Zeman. Dr. Zeman is amazing! We think we now own stock in the facility:-). Amazing service - we are hard sticks with the IV's. The nurses remember and when I remind them of the curve in the vein, they looked as they remembered! Good help is hard to find and keep these days - refreshing to see the same staff here! Great care!
2262 East Rose Garden Lane, Phoenix, AZ 85024
Located in the vibrant Phoenix-Mesa-Chandler metro area, our center is easily accessible for residents throughout the region. The surrounding community offers a variety of amenities and services to support your visit.