Naperville Surgical Centre

WONDERFUL experience at Naperville Surgical Centre! Celenia Oviedo was so kind, thorough, and helpful! My mother needed surgery on her broken wrist, and Dr. Welch did such a wonderful job. We were in and out within 3 hours. It was pleasant, efficient, and my mom is on the road to recovery. We got lucky being referred to NSC. Great staff, beautiful facility and extremely nice staff. Thank you!

The Check in Specialist was so welcoming, kind, helpful, and affable and made us feel at home and at peace for our “pre” pre op process after checking in. She also answered a brief question I had and double-checked on my inquiry. My wife and I also appreciated the friendly, helpful and encouraging options offered to pay off a humble balance. The waiting room is very clean and modern and thankfully offers up a nice coffee, tea, and hot chocolate making machine. At a health facility, I would offer up stevia packets in addition to the other 4 sweeteners offered. After pre op, I was allowed to spend some time with my wife which was clean and modern. Also appreciated to modern and comfortable updated-looking restrooms available. Just waiting for my wife now in the waiting room after she was just taken into Surgury. Post-Op, Dr. Weeks came to warmly greet and invite me to go speak with him after Katherine’s Surgury. He is the BEST of the BEST and gave full details and analysis of the procedure with very helpful photos and answered all questions so clearly.

I took my 4-year-old to Naperville Surgical Centre to have ear tubes inserted, and the care we received was absolutely amazing! From the moment we walked in, the front desk staff went above and beyond—comforting my daughter by giving her stuffed animal its own armband, which she thought was the coolest thing ever. The medical staff was equally incredible. They were kind, gentle, and so reassuring—not just to my daughter, but to me as well. When she was waking up from anesthesia, they noticed how nervous I was and offered extra support and comfort. What could have been a scary experience turned into something completely different—my daughter actually said, “That was fun, we should go there again!” I’m so thankful for every staff member we encountered. Their compassion and professionalism made a big difference on a big day for our family.

This place is the worst. They told me two days before my surgery that I had to pre-pay them $1,500 or they’d cancel my surgery. I told them I would rather wait until I received an explanation of benefits from my health insurance company, and they refused to budge. Since a lot of preparation went into my surgery, I had no choice but to dip into my savings to pay this predatory place. And the worst part? The “care” I got from them on the day of my surgery was horrible. The staff wasn’t friendly, and they rushed me out as soon as my surgery was over. I had to recover in my car. Avoid this place if you can.

Texted me in the afternoon 5 days before my procedure yo stop taking certain medications 7 days before my procedure. This caused a reschedule 3 months later.