Mountain View Surgery Center

My husband went in for knee surgery last week. After general anesthesia was administered and they started, they realized the scope they needed was not sanitized. The surgeon had to stop surgery and come out to explain situation to me. Debating cancelling the case, waking him up and sanitizing the scope and putting him under again. It was terrifying and completely avoidable. Not the surgeons fault. They ended up getting a scope from another facility and doing the case but he was under anesthesia for almost an hour unnecessarily. And it could have been a really bad outcome. The director came to talk to me and never once apologized, asked me what they could do, assure me they would look into to make sure it doesn’t happen again. Said nothing that a director should have said. Simply told me they got another scope there fast and my husband was fine. Also she had the conversation right in front of another patient’s family member which was very inappropriate but not surprising considering the way she handled the event. She never checked on my husband after surgery or apologized to him..complete lack of empathy which is surprising for such a huge mistake. The nurses were all top tier. Unfortunately, I am now questioning what else was not properly sterilized and am checking him constantly for any signs of infection. Have already contacted the accreditation organization but thought patients and families should know.

Highly motivated intelligent and effective group from the receptionist in into the pre-op processing. No wasted motion, with a reliable platform for the equally impressive D.O.Dr. Tim Kavanaugh at Az Ortho of Scottsdale. This “Jiffy” Knee Surgery system is life changing as it completely extends mobility blood flow and overall life span. Looking for immortality…? WE START HERE. REMAIN GRATEFUL REMAIN POSITIVE GET UP…..Sitting is the new “Smoking” Freedom of movement will change your life.

This is by far one of the worst experiences I've ever had dealing with a hospital. I have had to set up payment plans multiple times with the surgery center after my procedure because they keep having issues with their billing system. After over 4 months of back-and-forth providing payment information multiple times, they sent me to collections without drafting a single payment. Christa and Justin, supervisors in the department at the surgery center, made it clear that there are serious internal issues within the organization. I've since had to escalate this to the state Attorney General.

One word. “Outstanding”. The staff were excellent in every way. Had spinal surgery and the procedure went flawlessly. Nurses were very attentive, upbeat, professional and extremely pleasant. I was reluctant to have the surgery and tried the shots numerous times and they provided very short term relief. Dr. Yusupov performed the surgery and immediately relieved the pain I was suffering for more than 20 years. You have my deepest gratitude, thank you. Highly recommended.

Staff is very nice and helpful. They seem sincere on how you feel. The facility is clean. Dr Sharma explained what he was doing and listened to my questions. I would recommend this surgery center.