Meridian Plastic Surgery Center

Wow! It took me an entire year to respond. The reason is because I wanted to give an honest depiction of my journey. I would not recommend this procedure for the faint of heart and or impatient. I’m a year out and still have weird facial/ scalp numbness and pain. I would say the biggest criticism I have is the lack of truthfulness on the recovery process and overall timeline. That was very frustrating to me as I was consistently told I would be able to go out to dinner at 9 weeks. No way was that even remotely possible. I had excessive scalp and peri- auricular scarring that was absolutely terrible!. I discussed this at my post op visit and was dismissed by saying “ nobody sees your scalp “ which is completely unacceptable to me and especially I would imagine from a plastic surgeon. I’m not sure but the closure of my scalp wounds were overlapping and terrible. For future prospects make sure you guarantee no residents are closing your incisions. Additionally they didn’t tell me how much hair they cut! Omg im beyond upset about this. No one mentioned or told me. My hair around my crown is short and broken. Finally I did not feel any warmth or affection regarding my post op.. no follow up. They messed and missed my follow up appointments. Because in my opinion didn’t really care. Sorry because I really bonded with the surgeon but they lacked follow up in my opinion. Additionally during my recovery I felt very very uncomfortable because I was watching a particular News channel and my nurse obviously disagreed with my choice obviously I ended up turning it off because I felt uncomfortable. Scary honestly! I was very uncomfortable and nervous once my nurse saw my news channel !!

I just had breast surgery at Meridian and am overall pleased with my result. The size was what I wanted but the only thing I did not like was one side’s incision looked like it was sutured very sloppy almost as if the surgeon was in a rush or like someone was learning how to suture. It was night and day difference between the 2 side’s incisions. Very strange. My low review is from my experience with the staff. My experience was poor starting in pre op with anesthesia being completely condescending and rude. It was so off putting and this anesthesiologist was grumpy and looked very old.. he should retire. Dr. Laine I think his name was.I overheard him being extremely rude to the nurses while I was waiting which was really uncomfortable to hear. My daughter even made a comment to me about it and was appalled. The nurses were all gossiping about each other in pre op as well and us patients could hear all of it. Reminded me of the movie Mean Girls. I’m not sure if they realize us patients can hear what they are saying while we are in our pre op bays? While getting my sutures out, the nurse was not friendly at all and seemed like she was annoyed to even be there. She would not smile or maybe it was all the work she had done on her face that prevents her from smiling? Who knows. The overall culture and patient experience was very very negative and borderline toxic and uncomfortable. My surgery result and experience with the surgeon was great but the majority of the Merdian staff needs an overhaul big time.

I'm a 21 yr old patient who recently had a breast reduction (E cup) with Dr. Christine Kelley. I can not expressed how pleased I am with her personally, her work, and her entire team. They all have made this process extremely smooth and rewarding in terms of the procedure and insurance struggles. After consultations with numerous other surgeons, I felt that Dr. Kelley had my best interests at heart (both physically/mentally and monetarily) and was willing to fight for me when others were not. Dr. Kelley ensured throughout this entire process that my voice was acknowledged and treated me with the upmost respect and care.

I've had 2 surgeries and a few procedures done at this facility, and it has been an excellent experience. Dr. Kelley took the time to sit with me and discuss what I needed and wanted out of the surgeries I was seeing her for, and I felt involved in this process every step of the way. She is very detailed, thorough, empathetic, and kind - I never feel rushed by her or any of the staff, and always feel welcomed when I come here. Everyone here is very good at clearly communicating what you can expect from each procedure and what will happen at every step, which really helped quell my anxiety. They also did the work of negotiating with insurance for me so I wouldn't have to worry about it and could just focus on the healing process, which also went very well. Dr. Kelley and her staff made sure to keep in contact with me throughout the entire process and ensured that everything went as smoothly as possible. My life has been changed for the better by these folks and I am so grateful to them!

The staff, nurses, and surgeons are all very professional and great. I had two surgeries done, one with Dr. Johnson, and one with Dr. Kelley. They were both fantastic and great with before care and after care. The only complaint I had was that there was something not done in the procedure that had previously been discussed but maybe not solidified. I wish I had been more thorough about it, but also I wish it had been brought up by the doctor as well.