Howard County Gastrointestinal Diagnostic Ctr

I strongly suggest getting your procedures done elsewhere. They refused to provide services unless I paid their projected cost, which was severely wrong. I paid $900+ more than what my patient responsibility actually was after it went through my because of their refusal. It’s now been 6 weeks since my procedure and they still have not given me my money back despite my insurance processing everything within 2 days of the procedure. When you call billing, it just rings and rings and no one answers and then you have to leave a voicemail and wait for someone to call you back, which they hardly ever do. Completely absurd way to treat patients. I will not get a procedure done here again.

The one star is actually for the billing aspect. Please do not have clients pay for any services until it has gone through insurance. This is the 3rd bill from this office that has the wrong co payments (or in this case, there should not have been a co payment). Submit first then bill (if needed) to the client. Another office took me almost six months to get my money back so I don't know how long this facility will take but they seem to not want to answer their phone. So I have a feeling it will take a long time...please check your EOBs that the insurance company gives you...if they are doing this to me and not being honest they maybe doing it to you as well.

Rude AF! I called and I spoke with a woman named Jasmine! She was nasty and disrespectful had a ghetto attitude towards me and didn't even seem like she wanted to talk. She was not even helpful and didn't point in any direction. I asked if my insurance needed a referral and she told me that I needed to contact my insurance company. I have never had an office not give me information of a yes or no. That's something doctor offices usual know. She than turned to her co workers and said one said she doesn't know and one said yes to the referral. What kind of doctors office are you running where your receptionist/ front office woman are rude and have nasty tone as if they were being bothered. The worst customer service ever!

If you're looking for a good diagnostic center, GO SOMEWHERE ELSE. The doctor prescribed a medication for me to use, and my insurance needs prior authorization for the medication. In spite of my calling 3 times and sending an email message for them to complete the form, they are still sitting on it.

Dr. Crosse is awesome