Granite Peaks Endoscopy

I got accused of yelling and cursing when I wasnt and having an attitude via phone conversation for saying "Huh or hm " agreeing to certain things or just trying to understand them better, while asking questions about my report. I also got threatened to be hung up on and that the call is being recorded and will be turned over to DR. CUTLER because she wouldnt tolerate "my abuse". As what I was doing is against the law. I was just trying to understand her fully and give transparency in order for her to understand me. Paperwork I got from them, she couldn't see on her end so I was curious about those because I noticed some were missing on my end... It seemed like they were upset I asked for my actual pathology reports , as I was told "usually we dont give those out" (I requested them), which when im told several times (two times exactly) that I need to go back to my previous doctor, obviously im going to collect as much medical history and reports that I can to take with me elsewhere. As I have always and still do keep physical copies of every bit of my medical record that I could for over 15 years.. The first initial intake appointment the dr I was meeting with I was coming to as a new patient with past and previous history/surgery. My other GI Doc moved away. I told her about myself, the paperwork after that initial appointment uploaded was very misinforming, saying I was seeking disability paperwork and if I wanted her to fill out that paperwork she wouldn'twhich I never asked for, it WAS NOT the case I mentioned something my grandma had verbally said to me over 5 years ago and she put that on my intake paperwork. However I did need a form filled out for WFS saying my current health status, she was hesitant, wanted her own records in their office and wouldnt go off my previous record 5 years prior, so I had to go through every procedure besides my gallbladder removal surgery again in less than 10 years . I was told on the phone tonight they have a right to deny signing paperwork, I obviously already know this. It makes my life as a patient with health issues alot harder. My point is this. I DO have IBS and I've suffered since I was a child with many issues, im on medicaid and I feel like I am being pushed away from this facility, poked at for a reaction... over health problems that have kept me from having a normal life, my entire life. Im frustrated because I feel like things were put on my medical record that shouldn't of been put on it and it was absolutely taken out of context of the actual conversation that it actually was. I never asked any doctor to fill out disability paperwork for me, WFS asks for letters from doctors indicating people's health issues . I cant help my health or the need of their paperwork, but if i dont fill it out I lose my benefits, I can request a hearing but whyvwould you as a caring dr make any patiebt go through sonething if they actualy have a debilitating disabilitythat prevebts them ftom living a normal life. Nothing in my health has changed its gotten worse! And im being told all is normal and okay, even when results came back as abnormal ive still been told theyre normal. Even though I have paperwork that cant be answered for. Why call me then? To start an argument to say you can't find the paperwork im talking about, to inform me im being recorded and youre gonna "tell the doctor" for what, false accusations? Because saying huh or hm in agreeable terms or questioning is considered cursing, yelling, and raising my tone. Im bipolar, I wasnt being bipolar. She dismissed my questions, because she said she couldn't answer them. Told me to call labcorp and ask them myself, which you cant do. Indicated it was my printers fault.. which im not senile, its 100 percent not my printer. I dont know what or why. Thats why I asked. But thats a big no no here.. Im still taken back by the conversation/call and its point, nothing was resolved. Her best answer was "I dont have an answer to that" they found a way to get rid of a patient. Even though I said I was in pain

The procedure was good and the nurse was 10/10. My complaint is with the front desk & over all organization. 1.) In the pre op consult the Dr told me I had no reflux or any signs of issues which was great news he even said I shouldn’t need any meds. My wife was there and heard the same thing. However, a few weeks later during my ENT follow up we reviewer the report and that the same Dr said I had obvious signs of reflux and swelling. I’m left wondering if my file was mixed up with someone else and don’t know if my results are accurate. 2.) The front desk lady checked my insurance on the phone and in person on the day of the appointment and confirmed that it was covered. About two months later I was called by a collection agency that I owed $1,675 + accrued interest. I checked all of my vms & email and there was nothing from this office about the visit or a payment owed. They didn’t even try to contact me to pay or resolve it. I called my insurance and they said it’s not in my network and it’s easy for the front desk lady to see that. I then called the front desk and was told my file was closed so they couldn’t help and I had to work directly with the collection company. Overall, I’m not sure the procedure results I got are actuate & I’m very disappointed in the way they conduct business. If they would have attempted to call me to resolve the insurance issue we could have worked something out. Instead I’m being harassed & threatened by the collections company to pay asap or they will attack my credit score.

I feel compelled to share my deeply troubling experience with this medical facility, in the hope that it helps others avoid the stress, confusion, and financial exploitation I’ve endured. From the outset, everything appeared routine. I provided my insurance information and was assured that prior authorization for my endoscopy had been received. On the day of the procedure, I paid the required copay and was told there would be no surprises. Unfortunately, everything that followed has been a case study in poor communication, lack of medical transparency, and predatory billing practices. Two weeks after the procedure, I received a call—not from the doctor, but from his assistant, who is not a medical professional. She delivered a diagnosis over the phone, offered no explanation of what it meant, and vaguely mentioned that two medications had been prescribed and that I would need to return for a repeat procedure. When I asked basic questions—Why this medication? Why another procedure?—she had no answers. I requested to speak with the doctor directly and was told he would only speak with me after I underwent anesthesia again for the next procedure. This is not follow-up care. This is gatekeeping under the guise of treatment. To make matters worse, I received three separate bills shortly afterward, all lacking any itemized details. Two appeared to be duplicates. I contacted the office multiple times asking for clarification, and not once did I receive a coherent or professional explanation. Eventually, these mysterious charges—despite my having already paid a copayment and insurance paying over $2,000—were sent to collections. I am now being sued by Kirk Cullimore’s office, a debt collection law firm, for additional unexplained charges. Let me be clear: this was a simple outpatient endoscopy. What followed was not only medically irresponsible, but financially abusive. I paid for services and received confusion, misinformation, and legal threats in return. This facility operates more like a billing trap than a healthcare provider. The lack of transparency, the refusal to allow patient-doctor communication, and the aggressive, unexplained financial practices are inexcusable. This is not just bad business—it borders on a scam. I urge anyone considering care here to think twice. You deserve better. We all do.

The staff of this facility was amazing. They have their processes dialed in for efficiency and provide an amazing level of care and concern for patients. I was very impressed with my experience there. Everyone I dealt with was very professional and encouraged questions and took the time to answer and relieve any anxiety that I felt from not knowing exactly what to expect. I had several phone calls with Lisa to schedule and she was so helpful and had great follow up to ensure we had everything we needed ahead of time. The procedure prep instructions were clear and concise. Dr Schmidt and the staff are all amazing and I’m so thankful that I had my necessary preventative care at their facility.

I was recommended to go to Granite Peaks by my health insurance company. The appointment was set and all went well until I got my New Patient Consultation bill!! It was $488!! I have never paid any specialist this price for a consult. I called and ask why the charge was so high and they said they would have the nurse practitioner call me back to explain. No return phone call. I called in again and got no where. Very disappointed. I will go elsewhere for future services. Just be ware to get the cost of the consult before you see the doctor.