Grand Ave Surgery Center

That's has to be hands down the best family medicine clinic in L.A. I always get an appointment in a timely manner and the Dr.'s and assistants are wonderful, definitely recommend.

Have been trying to schedule an appointment for my baby for 2 months and never got through to them. Today I was on hold for 2 hours. 30 minutes in I was told I was “1st in the queue” and no one ever picked up. Don’t bother “holding your spot by giving your phone number” and hanging up, it’s not true. Unprofessional and extremely dissatisfied.

The last time I came here was around October of 2020 I was turned away. I called the front desk prior to coming there and was told I would be seen. ( At the time I was in crutches suffering from a dog bite wound). Did not help me out at all even though I was seen struggling. And once I got in I was told that they are only seeing children at the time. And had security escort me out. Also they never answer there phone calls when you want to make an appointment but call you days later at random times to see if you want to make one. I called today multiple times given my wait time and was given a option where they will call you back. Never was I called back. I waited again the full 45 minutes only to be told all operators where busy and to leave a message. Still no call. Either I have bad luck or this is just an awful place :(

They had my husband come in twice only to refuse to give him a tdap vaccine because it had been 5 years, not 10 years since his last one. We are expecting a baby soon and because he will be a primary caregiver to her, it was recommended for him to get another tdap to protect her from getting whooping cough. Incredibly pissed at them for giving us the run around and scheduling 2 appointments, making him bring all of his vaccination records the second time, just to refuse. There is absolutely NO RISK in getting the tdap early and NO REASON to refuse. The 10 year recommendation is for the tetanus part of the vaccine. The Pertussis/whooping cough vaccine immunity has been shown to fade after 3-5 years.

This place is horrible and the phone service is the worse. They do not pick up your phone calls or even return them when they are put on hold. The people controlling the phones are all unprofessional. When I am the next caller to schedule an appointment, they would pick up the phone and hang up right away without giving you a turn to speak. It's almost like they want to screw over their patients who are in need for medical treatment for their own amusement.