Frontenac Surgery And Spine Care Center

The surgery must not have gone great as I am in a lot of pain. I called my doctor and they couldn't get me in. I called the surgery center and the receptionist was very rude. She said "we just housed your surgery". I then asked what do I do if I'm in moderate pain. She said call the surgeon. I had already called them and they could not get me in. I then asked if I should go to the emergency room and she said no. I asked if I could talk to the owner to get some ideas of next steps and she said no. I really can't recommend getting surgery here because if something goes wrong, you have no options.

I initially set up a payment plan with this surgery center for $119/month over 6 months in person at the center. Later, I received an email notice that my balance had been updated to $105, and I was given the option to adjust my payment plan. I changed it to $35/month for 3 months and paid one month via the portal. I was unaware that the email came from a third party collection that helped this center pay bills. Despite updating my payment plan online, the center still charged me $119 on 8/19. More than my actual balance at that point. When I contacted them, they acknowledged the error and said they would refund my card within 5 business days. That never happened. Instead, they issued a check, which wasn’t even sent out until 9/16. Nearly a month later. This whole process has been very frustrating, unprofessional, and unnecessarily drawn out. It’s unacceptable to take more than owed and delay refunds. The nurses were kind, but the business staff was not always kind. Not very good at accepting accountability. The front office staff was kind also.

8/19/2025: From intake to exit, the patient care here was wonderful. I really appreciated the privacy of my own room, tucked away but in close range of professional eyes always scanning, always in motion. The rooms were impeccably clean and fresh. Every member of staff that interacted with me was friendly, highly talented in their respective fields, and very caring and helpful. Exceptional facility. A+++++

We just had our 15 month old get ear tubes in both ears here at Frontenac Surgery and Spine with Dr. Forsen. I can’t say enough good things from checking in to post op! We arrived at our scheduled time 6:45am and Traci who did registration was so nice and comforting. I had forgotten my license and she was very helpful with my options. She also was sweet and understanding with a wiggly baby on my lap! From there we waited maybe a couple minutes to be called back and the nurse was also so helpful and offered to carry my things. We were greeted by all the nurses and doctors who would be in the procedure and they thoroughly went over everything. Every person was so nice and made me feel relaxed especially since it’s the first kiddo I’ve had that went under any type of anesthesia. They scooped up the baby quickly (which I was thankful for so that there wasn’t any time for crying), and I went back to the waiting room where I got automated texts on his progress as well as updates on their main monitor. The whole procedure lasted maybe 5 min and then Dr. Forsen came out to say how it went and post ops instructions. He was very patient and thorough. After about 10 more min I was able to go back and see my son. He was a little cranky from the anesthesia but he was comforted by the nurses and I was able to take him home immediately after. One of the nurses even helped me to my car with the little guy :) From the time we got there and left it was probably a little over an hour. I would highly recommend Dr. Forsen and his team again and again! Thank you for taking care of my baby!

Every single member of the staff was courteous and kind. It was a great experience, considering it was a surgery, from the moment we walked in until the moment we left. I can't imagine better staff being anywhere else. I wish they did every type of surgery! Sarah spent the most time with us. She is extremely knowledgeable and a fantastic nurse! This was the absolute best service we could've envisioned. WOULD RECOMMEND FOR EVERYONE.