Eye Surgery Center Of Westchester

My husband had his second cataract surgery at this center Previous cataract surgery was done in Manhattan which I was very satisfied from Nurses to receptionist on the contrary to this office , here the experience with receptionist was not as expected first no greeting, just have a seat after an hour calls my husband just for signing of paperwork When ask what time the surgery would start she had no clue No answer ! After him signing all the paperwork it was just another have a seat your name will be called .!! Upon completion of his surgery no nurse came out to speak to me my husband just came out with a sheet of instructions. Now since the office had made arrangements for transportation he had to wait until another patient was finished because the driver could not just take one patient . That is so inconsiderate. When a patient has surgery what that patient wants is to go home and rest not hang around and office especially him being a diabetic, and not had anything to Eat or drink since 8am , it’s very inconsiderate. Finally my husband and I was able to leave this office After 4pm Honestly this office deserves zero stars Not because of doctors , however because of incompetence of front desk management.

Staff are very friendly made me feel relaxed all top of the line equipment surgery went well next day my bandage came off I could see clear again and never experienced any pain. Thank you (I could see again)

We had a scheduled cat Hera surgery for 6:45am. The anesthesiologist had covid so they called to reschedule for later in the morning 10am. Then I was called again and was told to come in for the afternoon (2:00pm). Well since I had to take off the rest of the day, I had to go to my new job to go find someone to cover my afternoon shift since they were going to do it in the afternoon. My phone had died and they state they called over 8 time because Dr Dean Polistina came in before 2pm and needed us to come in earlier. But since my phone was dead I didn’t get any of the calls. So now after this was scheduled for weekend, then hours before it was rescheduled we were told to go home and reschedule because the doctor came earliest the scheduled time and we did not pick up the phone. Like dude you could have maybe waited for the patient at her scheduled time. Super unprofessional will be reporting this unprofessional and uncoordinated “doctor” and facility anywhere and to everyone who would do something about this.

I am writing this review at 7:28am after dropping my off at 7:15am for surgery on 6/10/2020. I rarely leave reviews even after receiving poor service. However, the reception crew at this establishment is utterly horrible. The first nurse had an attitude and a half on her. She was extremely rude and unhelpful. She refused to let us talk and all she barked was “YOU JUST NEED YOUR INSURANCE CARD”. After being shouted at for a few minutes, by her, I was told to call the office so they can have my number on file. So I called and was met by another gem. This one was worse than the first. While trying to explain why I was calling, I was cut off mid sentence by the receptionist talking to me like I was a 5 year old with special needs. Never have I witnessed such anger and hostility from multiple employees in a very short period of time! It is beyond my comprehension how you can be so sour at 7:15am. Especially if you are in a role that should be focused on making the patient and their family members feel as comfortable as humanly possible. I would like to rate this reception crew negative 5 stars because they have mastered the art of incompetence.

As said in previous reviews, the receptionist was less than helpful. You don’t get a clear answer as to how long it takes. They told us it would be 2 hours after you received drops until you are taken in for surgery. Meanwhile, we waited 1.5 hours for the drops and the surgery was immediately after. You don’t see the dr after the surgery and although they say the nurse will chat with the family. Yet, thus far the answer everyone got is “instructions are on the paper”. How do they know if you have additional questions.