Endoscopy Center

First let me say, I don't think anyone is excited to have a CHOLANOSCOPY. That being said, I am so glad my insurance chose this Endo center. From the moment I walked into the center I was greeted by a very kind young woman at the front desk. The waiting room only had two other patients waiting, and we were all taken care of in a timely manner. Rosie assisted me once I was inside the surgery area and she was so kind in helping me relax and I felt very comfortable and in great hands. Also, Ericka was very gentle when setting up my IV and was right there for everything I needed or to answer my questions. This was my first time meeting Dr. Zaidel and he was so kind and reassured me by telling me exactly what to expect step by step. He really cares about his patient's comfort and took the time to answer any concerns I had. I was pleasantly surprised to see a follow up text the next day from this center asking how I was feeling and asked if I'd like a nurse to call me. WOW customer service is 10⭐️ ---Beth S

I hope this review brings comfort to anyone feeling anxious about their upcoming procedure. If you're searching for reassurance, know that you're not alone—and that you're in good hands. Walking into the building early this morning, I was overwhelmed with nerves and fear of the unknown. But from the moment I arrived, the care and compassion I received made all the difference. To Heather, RN; Michael, Nurse Anesthesiologist; and Dr. Sze—thank you. Your kindness, professionalism, and calming presence helped me feel safe and supported throughout the entire experience. I’m deeply grateful to each of you. And to all the other staff members who assisted me— please know how grateful I am for your attentiveness.

This surgical center facility is top notch. They run a tight ship. The surgical team is one of the best. The entire facility hires highly trained people. They have good bedside manners and extremely knowledgeable. My experience exceeded my expectation. I highly recommend this facility.

This was my first colonoscopy in about 20 years and I was a bit apprehensive. Every step of my journey was positive. The prep instructions were clear and easy to follow, once understood. When I arrived for my appointment, every one I encountered was courteous, patient and efficient. The entire operation was well organized and efficient. ALL NURSES were caring, kind considerate and gentle. The anesthesiologist clearly explained that the medication would have short term effect and I would not feel a thing, which proved to be true. He followed up after the procedure to make sure I was okay. Dr. Lee was also very gentle and kind. He took the time after the procedure to explain the results in detail and did his best to put my mind at ease! I am so grateful to this entire staff!

I’ve seen a lot of one star reviews, but I think these were one-off events or singular unfortunate misunderstandings, because my experience was nothing but positive. I had my first colonoscopy recently, and another reviewer calls this place a “well oiled machine,” and that’s exactly how I would describe it. I showed up an hour before my appointment, as they requested, and they promptly called me back and put me into a curtain cubicle to undress, with other patients to the left, right, and in front of me (all curtained). It was very busy, and a nurse told me that it’s usually busier! The crowded nature of the place made me feel more comfortable, as I was just one more in a never ending chain of patients. They clearly know what they are doing. I saw patients getting wheeled past me to get their procedures done, and wheeled back for recovery. It was then my turn, they wheeled me to the room, had me turn on my side, and next thing I know the nurse was gently shaking me awake, back in the cubicle, all done! They didn’t find any problems, so I’m relieved, and the staff was wonderful. I was slightly wobbly after the sedation so a nurse held my arm to help me outside to my waiting wife. I have nothing but good things to say about this place!