Denville Surgery Center

Our experience with Denville Surgery Center was a mix of excellent medical care and terrible billing issues. The doctors and staff were great, and we felt our sons received quality care during their tonsil surgeries. However, the billing process was a nightmare. Because the procedures happened right after our insurance deductible reset, we had to pay $5,200 upfront. While a payment plan was supposedly set up to draw from our HSA, it only worked for one child’s account. To make matters worse, the third party billing company they use had a data breach just after the surgery. We received scam calls, followed by legitimate ones we assumed were scams. By the time we realized the real bills were due, we were nearly sent to collections. Even after making a $500 payment from our HSA (all that was in there at the time), we still ended up in collections. We made multiple calls to the surgery center asking for help, but were told the situation was out of their control. They had no clear understanding of what the third-party billing or collection companies were doing, which left us completely in the dark. It was a frustrating and stressful experience that is still on going and it overshadowed the quality of care.

clean, orderly and on time. my one BIG ISSUE with orthopedics is NO WRITTEN DISCHARGE post op instructions. This leaves a groggy patient with no clear indicators of healing issues or problem s. Please update your policy on this.

Respect for the medical team in there but the billing department… all I’m going to say is get it together.

Had Surgery there yesterday on my Achilles Tendon. Everything went well, staff were great. In and out same day. Thank You.

Professional, calming, efficient. I was in and out with written post op. instructions. Thanks to Dr. Vijay and all the wonderful staff.