Coastal Surgical Specialists

The Beautifully Kind Female Nurses Who Cared for Me are the Absolute Best that I Have Encountered Here On the Central Coast. The Office Staff that greeted me as I walked in were cordial and welcoming. The doctors need to keep a desk drawer full of chocolate for their staff (not that it’ll sweeten them up any more). Otherwise the Doctor’s are The Best that I have been in contact with here on the Central Coast. Oh yeah and the one male nurse was pretty good too. I Highly Recommend the Coastal Surgical Institute

Today was my second trip to Coastal Surgical Institute. This time I had a colonoscopy and an endoscopy. Every staff member from check in to preparation for procedure to the procedure itself was smooth. I checked in at 9:30 for a 10:30 procedure. The staff had me prepped in half an hour and I moved into surgery in about 20 minutes. Each step I felt heard. I have trouble with the automatic blood pressure cuff and asked for it to be positioned on my forearm. No problem. I was chilled and immediately received a couple of warm and wonderful blankets. The only thing I would change is I'd like to be able to talk about the time of the procedure. Very little flexibility there ane my ride has specific hours when she is available.

I am providing an updated review, as my previous assessment was three years ago. Unfortunately, my most recent experience was disappointing. The staff's demeanor was unfriendly, and I endured a lengthy wait of three hours before undergoing surgery. Additionally, I was uncomfortable walking past other patients to use the restroom while undressed for my hernia surgery. This situation caused me significant embarrassment and distress. I became tearful before the procedure and, upon regaining consciousness after anesthesia, was eager to depart. I believe the primary issue was the manner in which I was treated. In the future, I plan to seek hospital-based surgical care. The nurses' behavior was unprofessional, detracting from my overall experience.

The staff at the facility is very good, I am a repeat customer. In the past it was privately owned. Now its now under the umbrella of Dignity Health and Arroyo Grande Community Hospital which isn't that good in the patient advocate department. No response when I phone repeatedly. Of course this isn't the place to discuss my personal health, which I am not. Its about customer service which is lacking. I was referred to Arroyo Grande Community Hospital to share my experience, NOT Coastal Surgical Institute. So the "owner" is Dignity Health and clearly too big to care.

I went in for an endoscopy and colonoscopy only for the procedure to be stopped within 10 mins of being under anesthesia because I "almost died" and they blamed it on me smoking marijuana despite me telling them ahead of time I would need a very heavy dose of anesthesia. They told me I could never smoke again. I'm supposed to have a follow-up appointment to try and understand my results and what went wrong but I've tried calling 8 times now including leaving a voicemail and haven't heard a response or been connected to talk to someone to set the appointment up. I respect and appreciate the doctors, nurses etc. and assume they tried their best but to have "almost died" and they blame it on me smoking weed is incredibly frustrating. They are booked with back to back appointments up to 3 months out so they had very little time to actually even explain everything after. I feel like I was told I almost died and then I just was told to wait till I was conscious enough and then I was told to leave. I was left with a messed up voice for several days and severe bruising to my lymph nodes from internal damage, not to mention my mom is traumatized and now ill probably never be able to go under out of fear. I wouldn't recommend this place unfortunately.