Bolsa Outpatient Surgery Center

This place has horrible service, please don't go here if you have other choices. My son had a broken arm and needed referram to a orthopedic, and after 2 days seeing the primary care doctor, the front desk staff could not even get the prior authorization approval for a specialist correctly. They put in the wrong code, and the PA was not approved. When confronted why they didn't get the job done correctly, the staff rudely said they were so busy. Still, they didn't even do it correctly, more delay, and more delay. I will never come back to this place. The staff is rude, unprofessional, and always acted busy but never got anything done correctly.If you care about your loved ones, take them elsewhere.

Had an appointment w Dr. Zoo today for obg procedure. When I spotted an older gentleman in the hallways giving me stares, taking to other patients and pointing at me, I didn’t want to believe that that’s the doctor I’m going to see. Anyways. I’m getting ready for the procedure, the nurse prepares the couch and tells me to get undressed. Then she crosses her arms and continues starring at me. So creepy. She literally wanted to watch me get undressed! I froze. I pretended going back to phone and waited for her to move. When she finally moved, I got undressed and sat on the couch/table waiting to be seen by the doctor. Then I realize that the door is behind me. Anyone coming in and people in the hallway can freely see my butt. And those assistants made multiple back and forth swinging the door fully open, not caring about privacy at all. No knocking, obviously. I’ve seen many doctors, and I don’t mind the men gynecologists, as long as he’s professional. I’m sure Dr. zoo is an experienced doctor, but the lengthy up and down looks in the hallway is just creepy, let alone discussing me with other patients (in front of me!). Everything from start to finish didn’t sit right with me. Lack of bed manners, inattentive, unethical personnel is just the last drop and I won’t come back there. People come with various health issues and medical personnel must care for patients, not cause distress. Despite the bad reviews on every platform, I decided to give this place a benefit of the doubt and I had a good experience with Dr. Hoang back in December. But I think I was just lucky. this place is just poorly managed. Front desk ladies were nice, but medical assistants, nurses don’t express skills required for the job.

This medical practice is extremely disappointing. I came here for a papsmear and because I needed a new OB/GYN. This medical group was not my first choice, but since my options were limited due to other providers not being contracted with my assigned medical group, I had to settle with this medical office since their in-network provider had availability for an open appointment. I had my papsmear done on 12/09/25, and it has now been over a month without receiving any communication regarding my results. When I called the office today to follow-up, I spoke to someone that answered the call with just a "Hello?" and without any formal or professional greeting (I almost thought I called someone's private line instead of a medical office). I called for my results but was then transferred to another line that continued ringing with no response. I called back again about 2 hours later, but the phone once again kept on just ringing repeatedly and then disconnected. Based on my experience, I would not recommend this medical practice to anyone. If other options are available for your healthcare needs, I strongly encourage seeking care elsewhere. I'll definitely be looking for a different OB/GYN.

Absolutely disrespectful. My little sister went here and was informed that she was fat and said that she needs to lose weight. Shes not even fat at all, not in a single bit, she is still a kid and that doctor has cause unnecessary emotional trauma on her. Do not go here unless you want to be talked down upon.

I’ve been coming to this clinic ever since I found out I was pregnant. Dr. Christine (the OB) is absolutely amazing—so kind, caring, and attentive. However, the front desk staff and nurses are extremely rude and unprofessional. I recently received a call that my results were ready, and when I tried to call back to find out the gender, I was hung up on three different times. When I finally got through, after different attempts to keep calling they were dismissive and very rude to me, even though I was kind and patient the entire time. I understand there may be a language barrier, but rudeness is something you can recognize regardless of the language spoken. It’s unfortunate that such a great doctor is surrounded by staff who make patients feel dismissed and disrespected.