Beraja Healthcare

had a very good experience at Medical Beraja Institute. I was seen quickly, which I really appreciated. Dr. Fernández was kind, focused, caring, and very professional. The ophthalmology technician, Jaylin, was also excellent — very attentive, pleasant, and professional. The only negative part was the front desk experience. There was no greeting when I arrived, and the staff member was rude and unprofessional. I was asked to sign multiple documents on an iPad without any explanation until I asked. Overall, the medical care was excellent, but the front desk service could improve

Physician Office Experience I had an appointment on October 8, 2025, at 9:45 AM and arrived at 9:30 AM. After providing my information, the front desk staff requested my insurance details, which I had already given them yesterday for an urgent appointment for an eye infection. The receptionist said they had misplaced the information and needed to re-verify it. After the staff member struggled to verify my BC/BS PPO insurance through their system, I asked to speak with a manager for assistance, as it was now 10:45 AM. The manager refused to get on the phone, and when I offered to call myself, I was told to continue waiting. The waiting room was crowded with many other patients who were also waiting. Given the significant delay and the lack of professional service, I decided to leave and went to an urgent care facility instead. This was the worst experience I've had at a physician's office. If you are looking for professional and timely service, I would strongly advise you to seek care elsewhere.

My appointment was scheduled for 9:30 am and by 10:58 am, I was still waiting to be seen. The waiting room was completely full, and most of the people waiting, elderly-some of whom looked very uncomfortable. IT is unacceptable to have patients, especially seniors, waiting this long without updates or communication. I understand things can’t backed up, but his felt like poor planning and lack of respect for patient time. In addition the bathrooms were not working.

Avoid Beraja Medical Center if You Have Other Options I had a very disappointing experience at Beraja Medical Center. My friend's appointment was at 8:45 AM, but the surgery didn’t happen until nearly 2:00 PM, resulting in a wait of over 5 hours. The front desk staff were unhelpful and rude, especially towards elderly patients. One particular interaction with a male nurse was especially concerning—an elderly woman, who complained of a stomach issue, was told to "wait or reschedule," even though rescheduling would take months. Upon arriving, the waiting room was overcrowded, and it felt like the center was operating more like a factory than a healthcare provider. This lack of respect for patients was evident throughout the visit. To make matters worse, my friend, who had waited 3 hours to see a doctor due to complications from her surgery, was told that her regular doctor wasn’t available and that she would have to return in 20 days for follow-up care. In short, I would strongly recommend looking elsewhere if you have other options. The treatment, both in terms of care and customer service, was unacceptable.

Dr. Beraja is an Excellent Professional and all the Staff that is attending shows a great knowledge, I definitely recommend them to take care of your Eyes!